Refund policy
Return & Refund Policy
At The Canna Cabana, we want you to feel confident in your purchase. If something isn’t right, we’re here to help.
1. Return Eligibility
To be eligible for a return, your item must:
- Be unused and in the same condition as received
- Be in its original packaging
- Include all original labels, seals, and accessories
We reserve the right to reject returns that do not meet these conditions.
2. Return Timeframe
- You may request a return within 1-7 days of receiving your order.
- Requests made after this period may not be eligible for return.
3. How to Initiate a Return
To start a return, please contact us at:
- Email: support@thecannacabana.in
Include:
- Your order number
- Reason for return
- Clear photos (if applicable)
Our team will guide you through the next steps. You will be responsible for shipping the product back to us unless the return is due to a wrong or damaged item.
4. Refund Process
Once your return is received and inspected:
- We will notify you of approval or rejection
- If approved, your refund will be processed within 7-10 business days
- Refunds will be issued to the original payment method
Please note that it may take additional time for your bank or payment provider to reflect the refund.
5. Exchange Options
- We offer exchanges for defective or damaged products
- Exchanges are subject to product availability
To request an exchange, contact us at support@thecannacabana.in within 48 hours of delivery with the photos of the product and packaging.
6. Damaged or Defective Products
If you receive a damaged, defective, or incorrect item:
- Please notify us within 48 hours of delivery
- Share clear photos/videos of the issue
We will arrange a replacement or full refund at no additional cost.
7. Non-Returnable Items
The following items are not eligible for return:
- Opened or used products
- Items damaged due to misuse
- Products without original packaging
- Certain categories (e.g., hygiene-sensitive or consumable products, if applicable)
8. Return Shipping Costs
- Customers are responsible for return shipping costs unless the product is defective or incorrect
- Original shipping charges (if any) are non-refundable
In cases of approved defective or incorrect items, we will cover the return shipping.
9. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider
- If the issue persists, reach out to us at support@thecannacabana.in
10. Contact Us
For any return or refund-related queries:
- Email: support@thecannacabana.in
- Business Name: The Canna Cabana