Shipping policy

Shipping Policy

At The Canna Cabana, we aim to deliver your orders quickly, safely, and reliably. Please review our shipping policy below for details on how your orders are processed and delivered.

1. Shipping Methods

We offer reliable shipping through trusted courier partners across India.

Available options may include:

  • Standard Shipping
  • Express Shipping (if available at checkout)

Shipping options will be displayed during checkout based on your location.

2. Order Processing Time

All orders are processed within 1-2 days after payment confirmation.

  • Orders are processed on business days only (excluding weekends and public holidays).
  • During high-demand periods, processing times may be slightly extended.

3. Delivery Timeframes

Once shipped, your order will typically be delivered within:

  • Metro cities: 3-5 Business days.
  • Other locations: 5-7 Business days.

Delivery timelines may vary depending on your location and courier availability.

4. Shipping Costs

  • Shipping charges are calculated at checkout.
  • Free shipping may be available on orders above a certain value (if applicable).

All applicable charges will be clearly displayed before you complete your purchase.

5. Tracking Your Order

Once your order is shipped, you will receive a confirmation email/SMS with a tracking number.

  • You can track your order using the link provided.
  • Please allow up to 24 hours for tracking information to update.

6. Delivery Issues and Delays

While we strive to deliver your order on time, delays may occur due to:

  • Courier partner delays
  • Weather conditions or natural events
  • Incorrect or incomplete shipping details
  • Remote or restricted locations

If your order is delayed beyond the expected timeframe, please contact us at support@thecannacabana.in and we’ll assist you promptly.

7. Failed Delivery Attempts

  • If delivery fails due to incorrect address or unavailability, the courier may attempt redelivery.
  • In some cases, the package may be returned to us.
  • Additional shipping charges may apply for re-dispatch.

8. International Shipping 

  • At present, we ship within India only.

9. Contact Us

For any shipping-related questions or concerns, feel free to reach out:

  • Email: support@thecannacabana.in
  • Business Name: The Canna Cabana